Your privacy is part of our service quality
This policy applies to data submitted through the quote request and contact forms on the Floral Stars website.
Data We Collect
We collect data entered in forms, including name, email, phone, shipment details, and message. We retain the IP address and submission time briefly to protect forms from abuse and automated messages.
The website uses Google Analytics and cookies to collect general usage data, such as pages visited, device type, and approximate location.
How We Use Data
We use data to review your request, prepare a quote, communicate with you, provide the service, protect the website, and improve our follow-up process.
We use Google Analytics data to understand page performance and improve the website experience. You can manage or delete cookies through your browser settings.
Data Sharing
We do not sell your data. We may share only what is necessary with transportation or technical service providers to fulfill your request, or when required by law.
Retention Period
We retain quote requests and contact messages for up to 24 months for follow-up and operational records, then delete or anonymize them unless contractual or legal obligations require a longer retention period. Rate-limit records are deleted automatically after 24 hours.
Data Protection
We use HTTPS, request validation, submission rate controls, and restricted access. We review safeguards regularly to reduce unauthorized access or use.
Your Rights and Contact
You may request correction or deletion of your data when no contractual or legal reason requires its retention. Please include your reference number when available.
info@floralstars.net